At Homaira, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when
you visit or make a purchase from our website. By accessing or using the Homaira, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information.
a. Account Information: When you create an account with us, we may collect:
i. Full name
ii. Email address
iii. Phone number
iv. Password (stored securely in encrypted form)
b. Order & Transaction Information: When you place an order, we may collect:
i. Billing address
ii. Shipping address
iii. GST/Tax details(if applicable)
iv. Order history
v. Purchase details
vi. Delivery information
c. Technical Information: We may automatically collect:
i. IP address
ii. Browser type
iii. Deviceinformation
iv. Operating system
v. Website usage behaviour
vi. Referring websitelinks
vii. Time spent onpages
viii. Cookies andtracking data
d. Communication Information: If you contact us, subscribe to newsletters, or participate in promotions, we may collect:
i. Email communications
ii. Customer support requests
iii. Feedback and reviews
2. How We Use Your Information
We use your information to:
a. Process and fulfil your orders
b. Deliver productsand services
c. Manage your account
d. Provide customer support
e. Improve website functionality and user experience
f. Analyse website traffic and shopping behaviour
g. Prevent fraud and unauthorized transactions
h. Send order confirmations and transactional updates
i. Send promotional offers, newsletters, and marketing communications (with opt-out options)
j. Comply with legal and regulatory obligations
3. Cookies & Tracking Technologies
Homaira uses cookies, analytics tools, and similar tracking technologies to:
a. Remember your preferences
b. Improve website performance
c. Analyze traffic and customer behavior
d. Personalize content and advertisements
You can disable cookies through your browser settings, though some website features may not function properly.
4. Information Sharing & Disclosure
We do not sell your personal information. We may share your information with trusted third parties, including:
a. Payment gateway providers
b. Shipping and logistics partners
c. Customer support providers
d. Marketing service providers
e. Analytics providers
f. Legal or regulatory authorities when required
These third parties are contractually required to keep your information secure and confidential.
5. Payment Information
For secure payments, Homaira uses trusted third-party payment processors. We do not store your full debit/credit card details, banking credentials, or payment authentication data on our servers. Payment providers handle your financial data according to their own privacy policies.
6. Legal Compliance
We may disclose your information when required by law, including to:
a. Government authorities
b. Regulatory bodies
c. Law enforcement agencies
d. Tax authorities
e. Courts or legal processes
This may be necessary to:
a. Comply with legal obligations
b. Prevent fraud
c. Enforce our terms
d. Protect our rights, customers, or public safety
7. Business Transfers
If Homaira undergoes a merger, acquisition, restructuring, sale, or transfer of assets, your information may be transferred as part of that business transaction. Your data will continue to be protected under applicable privacy obligations.
8. Email Communications
We may send:
a. Order updates
b. Delivery notifications
c. Account-related communications
d. Promotional emails
e. Product recommendations
You can unsubscribe from marketing emails anytime using the unsubscribe link provided. Please note that essential transactional emails may still be sent.
9. Data Retention & Deletion
We retain your personal information only as long as necessary for:
a. Order fulfilment
b. Customer support
c. Legal compliance
d. Accounting and tax requirements
e. Dispute resolution
If you wish to request deletion of your personal data,
please contact us at: business@homaira.in. Please note that deleting certain data may affect your ability to use parts of our services.
10. Data Security
We use commercially reasonable security measures to protect your information, including:
a. SSL encryption
b. Secure servers
c. Access controls
d. Fraud monitoring
e. Internal security procedures
However, no online transmission or storage method is 100% secure.
11. International Data Transfers
Your information may be processed and stored in India or in other jurisdictions where our service providers operate. By using our website, you consent to such transfers in accordance with applicable laws.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Continued use of the website after changes indicates your acceptance.
14. Protection Against Fraud & Phishing
Homaira will never request your password, full payment credentials, or sensitive personal information through unsolicited email, calls, or messages. If you receive suspicious communication claiming to be from us, please contact us immediately.
15. Your Rights
Depending on applicable law, you may have rights to:
a. Access your personal data
b. Correct inaccurate information
c. Request deletion
d. Withdraw consent
e. Restrict processing
f. Opt out of marketing communications To exercise these rights, contact us.
16. Contact Us
If you have questions regarding this Privacy Policy, contact:
Homaira
344, Mehrauli-Gurgaon Road, Sultanpur, New Delhi, Delhi-110030
Email: business@homaira.in
Phone: +91-9810832412, +91-9266687314